Returns and Exchanges

Returns must be postmarked within 14 days of purchase.
All returns/exchanges should be shipped to the following address accompanied with your order number and brief explanation of the return/exchange.

Please ship to:

Attn. Returns and Exchanges
Visual Chaos Productions
PO Box 1182
Auburn, NY 13021

Clothing Items

We will not accept returns or exchanges on clothing that has washed or worn.

If the item you ordered does not fit or you are not satisfied with the size you ordered and you would like to exchange it for a different size or another item you will be responsible for the cost of shipping it back us and you will also be responsible for any additional shipping costs incurred to reship your item.

If you received the wrong item you can send it back to us and we will replace it with the correct one. Please send the item along with a copy of the invoice. Please note on the invoice that you received the wrong item and which item you were supposed to receive. Also note that we need to credit you for the shipping since it was our mistake and not yours. Please return via USPS First Class or Priority Mail as you will only be reimbursed for the cost of these shipping options.